Business case: claims automation
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Your operations
Total claims received per month
Full-time equivalent staff
€/hr
Loaded cost including overhead
Including supplier interactions
Avg. agent time per interaction
70%
30% — light automation
90% — full automation
Summary
Monthly savings
€41,070
After Claimlane subscription cost
Hours saved / month
1,823
Redirected to higher-value work
FTEs freed up
10.9
Equivalent headcount capacity
Before vs. after
| Metric | Before Claimlane | After Claimlane | Improvement |
|---|---|---|---|
| CS time spent on claims | 62.0% | 18.6% | −43.4 pp |
| Minutes per claim | 64 min | 19.2 min | −70% |
| Touchpoints per claim | 8 | 2.4 | −70% |
| Hours on claims / month | 2,604 h | 781 h | −1,823 h |
| FTEs used on claims | 15.5 | 4.7 | −10.9 FTE |
| Claims handling cost / month | €65,100 | €19,530 | −€45,570 |
About Claimlane
Claimlane is the leading warranty and after-sales claims management platform for retailers, brands, and manufacturers. Our platform automates the full claims lifecycle — from customer intake to supplier recovery — replacing fragmented spreadsheets and email chains with structured workflows and AI-powered decisions.
Used by 20,000+ businesses worldwide including Skechers, Coolshop, Black Diamond, and Hummel, Claimlane reduces manual handling time by up to 70% while giving teams full visibility over every claim.
AI Agent automation
Self-service customer portal
Supplier forwarding
Workflow builder
Analytics & reporting
Warranty registration
ERP & OMS integrations